KnowledgeForge
Support

Ask, read what we know, or tell us what is wrong.

Questions answered by the people who use KnowledgeForge, the bugs we already know about, and a form that puts yours in front of us.

Community forum

Questions, tips and ideas, answered by the people who use KnowledgeForge, and by us.

The forum opens soon. Until then, write to knowledgeforge@duvitech.com.

Known issues

Asking what we know about…

Report a bug

The report goes to Duvitech's issue tracker, where only we read it. Please leave out your documents and anything private in them: what happened, and how to make it happen again, is what helps.

Help beyond a bug

Anything wrong with KnowledgeForge itself is ours to fix, free, for every edition: report it above. Help that is not a fault in the product is a support ticket at a flat price, paid once, for one problem seen through to its end:

  1. Setting it up for you — a library, watched folders, your editors over MCP, a model provider — on a call or by email.
  2. Hardware and model advice — which graphics card, how much memory, which model for your documents and your machine.
  3. Your Home-Lab Server — installing it on your NAS or server, its network, TLS, shares and backups, a GPU that will not show up.

Write to knowledgeforge@duvitech.com with what you need; we answer within a business day with the price and when we can do it, and nothing is charged until you say yes. Enterprise customers have their own support in their contract.